PRIVACY POLICY 

At Layer, we are committed to protecting your privacy and handling your personal data with transparency and respect. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us.

1. WHO WE ARE 

Layer is a UK-based company offering high-end furniture and design solutions. This policy applies to data collected through our website, email communications, customer service, and any other interactions you have with us.

2. INFORMATION WE COLLECT

We collect both personal and non-personal information. This may include:

• Contact Information – name, email address, phone number, billing and delivery addresses

• Account Details – login credentials, preferences, order history

• Payment Information – encrypted payment details via secure third-party processors

• Device Information – IP address, browser type, operating system, and usage data

• Marketing Preferences – opt-ins for newsletters or promotional content

We may also collect data through cookies and tracking technologies to improve website performance and user experience.

3. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfil orders

• Provide customer support

• Send order confirmations, delivery updates, and relevant notifications

• Manage your account and preferences

• Improve our website and services

• Send marketing communications (with your consent)

• Detect and prevent fraud or misuse

We only collect the data necessary for the stated purposes and retain it only for as long as needed.

4. LEGAL BASIS FOR PROCESSING

Under UK GDPR, we process your personal data on the following legal bases:

• Contractual obligation – to process and deliver orders

• Consent – for marketing communications

• Legal obligation – to comply with tax and accounting laws

• Legitimate interests – for business analysis, customer service, and fraud prevention

5. SHARING YOUR INFORMATION

We do not sell or rent your personal data. We may share it with:

• Trusted third-party service providers – such as couriers, payment processors, and IT support

• Legal or regulatory authorities – if required by law

• Marketing platforms – if you have opted in to receive promotional content

All third parties are required to maintain the confidentiality and security of your data.

6. YOUR RIGHTS

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (subject to legal limits)

• Object to or restrict certain types of processing

• Withdraw consent for marketing at any time

• Lodge a complaint with the ICO (Information Commissioner’s Office) if you believe your data has been mishandled

To exercise your rights, contact us

7. COOKIES AND TRACKING

We use cookies to:

• Enable website functionality

• Personalise your experience

• Analyse traffic and performance

• Support marketing campaigns

You can control cookie settings in your browser or via our cookie consent tool on the website.

8. DATA SECURITY

We implement appropriate technical and organisational measures to protect your data, including:

• Encrypted transactions via SSL

• Secure payment gateways

• Access controls and password protection

Despite our efforts, no system can guarantee 100% security. We advise users to also take steps to protect their information online.

9. INTERNATIONAL TRANSFERS

If any personal data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or data transfer agreements with our partners.

10. UPDATES TO THIS POLICY 

We may update this Privacy Policy from time to time. When we do, we’ll post the revised version with the new effective date. Please review this page regularly to stay informed.

11. CONTACT US

If you have questions about this Privacy Policy or how your data is handled, please contact us.